Delivery Lead

April 28, 2022

Job Description

We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware and proprietary content management system. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up because of our unique evolution. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic and authentic. We are imaginers, solutionists, experts, makers, thinkers and collaborators. And together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.

Primary Role

You’re passionate about delivery and about how things get done. Of course, you’re proactive and self-directed, identifying potential issues and opportunities ahead of time. You love working with talented people to solve real-world problems for your customers.

You thrive working in a dynamic, fast-paced, and ever-changing environment where re-prioritisation and overcoming challenges every day is the norm. You thrive working in a dynamic, fast-paced, and ever-changing environment where re-prioritisation and overcoming challenges every day is the norm.

We’re at a very exciting stage as we scale to support the rapid global growth at Coates. You will have the opportunity to be part of building a first-class Agile Delivery Team as well as helping develop a culture of best practice and innovation worldwide.

You’ll join a team that favours action over bureaucracy and that believes in genuine agility as well as planning for the future.

You’ll work with the latest tools in a modern office environment that continues to evolve with our needs. We enjoy a relaxed and friendly work atmosphere where knowledge sharing is encouraged and we consider engagement with the wider tech community key.
Key Duties and Responsibilities
Facilitate effective ceremonies including daily stand-ups, sprint planning and reviews, retrospectives, and backlog refinement
Agile mindset and understanding of agile frameworks including Scrum, Kanban
To remove impediments and foster an environment for high-performing team dynamics, continuous flow and improvement whilst advocating an agile framework
Dealing with ambiguity – pull apart complex, incompletely defined problems and solve them
Writing requirements that drive quality – Delighting Engineers

Delivery and Planning

Understanding business needs, effective communication with technical teams, followed by facilitation of the prioritization, scheduling and delivery of features
Partner with engineering teams through all phases of development to deliver on-time, high-quality software
Empowering, leading and coaching a geographically dispersed development team to be successful, self-organised and adaptive
Ensuring a clear plan and delivery in line with project and product requirements
Work with Product Managers and other business stakeholders to manage dependencies

Required Skills and Qualifications

Experience in leading digital projects and strategies
Familiarity and exposure to multiple agile frameworks
Extensive delivery leadership experience, comfortable working across multiple squads
Experience in balancing conflicting requirements, making sensible tradeoffs, and taking a commercially sensible approach
Excellent people leadership skills
Demonstrated delivery of initiatives in a timely manner and ability to navigate through ambiguous situations and opportunities
Certified Scrum Master
Join a Crew that Cares

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiative and why we believe your unique perspective makes a big difference.)

It’s Coates’ commitment to empower and develop its people that sets us apart. This is done through Crew-first policies like an annual market competitive bonus program, opportunities for rapid growth and our “Thrive Program”.

The cornerstone of Thrive is our flexible work approach, which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.

Be inspired To Be More

We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.

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